Marks and Spencer asked Coracle to design their ongoing customer service and sales training for the 70,000 people who work in the 650 M&S stores across the UK and Ireland.

Coracle continues to partner with M&S as they roll out their new store concepts and product propositions including multi-channel, 3rd party and international retail.

Coracle designed 'Customer at the Heart', a training and engagement programme for the 650 shops in the Foundation's Retail Division.

We are now working with the Executive Committee of the Foundation to roll out this approach across the organisation.

Following the success of its “Think Customer” programme in M&S Money, Coracle are now supporting the UK Retail Team to explore what it means to provide a premium service in a highly competitive and regulated industry.

Coracle designed and deployed a service experience, business improvement and culture change programme for the entire workforce, so each person understands their individual commercial contribution and impact on M&S Money customers.

Coracle have been working on a 'strengths based' leadership & team development programme with Modrus - a growing international IT services provider.

Vertex opted for the Coracle Service Academy, delivered in modules with practical midsession activities and a finale of 'Dragon's Den' presentations to the Operating Board, showcasing ideas and initiatives to make a difference to the team and their customers.

Planet Retail (part of the Emap Group) deployed the Coracle Personal Excellence programme to the Planet Retail teams in London and Frankfurt, in order to improve focus and drive.

Coracle developed a Brand Awareness and Engagement Programme for one of the UK’s leading vehicle leasing firms.